Help and support
Questions, problems or ideas for FiveStripe on the web or in the iPhone and iPad app? We read every message.
Contact us
Email oss@fivestripe.app. We usually reply within two working days. If it’s about your account, write from the email address on it.
Common questions
- I can’t sign in
- On the log in page, choose Email me a sign-in link. If you turned on an authenticator app and lost it, use one of your recovery codes. Still stuck? Email us from the address on your account.
- How do I get Pro, or get it back on a new device?
- On the website, buy Pro on the Pro page. In the iPhone and iPad app it’s an in-app purchase, and Restore Purchases on the Pro page brings back one made with the same Apple Account. Pro bought either way works on both, on the same FiveStripe account.
- Can I get a refund?
- If you paid on the website, email us within 14 days for a full refund. Apple handles refunds for purchases made in the app, at reportaproblem.apple.com.
- How do I delete my account?
- Open your account page on the website or in the app, then Your data, then Delete account. Everything in it is removed at once.
- A lesson doesn’t play, or it’s in the wrong place
- Email us the lesson’s name and the page it’s on and we’ll fix it. Know a free lesson we’re missing? Send it with Suggest a video. Suggest a video
- What happens to my data?
- Our privacy policy says what we keep, why, and for how long. Read the privacy policy